Introduction to Advice

FULLY BOOKED For staff who want to develop their knowledge and understanding of advice in order to extend their responsibilities in providing it to clients.

As the course progresses, you will recognise the critical role you play in supporting clients and the theoretical and practical techniques for making accurate diagnoses of differing clients’ needs. 

You will also gain an understanding of the purpose, scope and boundaries of interactions with clients – Information, Advice and Guidance – through facilitative learning, discussions and practical exercises, including case studies. 

The course emphasises the importance of active listening and questioning techniques to identify clients’ needs and how to meet clients’ expectations of advisors and their wider Service.

The aims of the course are to help participants:

  •  Recognise how interactions have a positive impact on their Service 
  •  Identify the purpose, scope and boundaries of interactions with clients
  •  Identify techniques for making accurate diagnoses of differing clients’ needs
  •  Apply Models to case studies  
  •  Recognise how Models for advice can be applied when interacting with clients
  •  Develop strategies for resolving difficult situations arising from interactions with clients
  •  Assess skills and identify any future development needs 

 Participants from our most recent course, via Zoom Meeting, commented:

"Good use of breakout rooms to facilitate the team work. Good to have received the materials in advance to help with preparation – this helped to me make more informed contributions to the group activities as I had time to think about the case studies in advance. It also helped to learn from others and the experiences they have had.."

 "The speaker had adjusted his plans well and the technology seemed intuitive. I do not feel I missed out on anything by completing this course remotely."

 "The virtual team work in the breakout rooms via Zoom worked really well. I enjoyed the working with the members of my team and the course tutor came and visited the group to help us/provide additional assistance."

 This course is being developed for online delivery over two consecutive half days and a full schedule will follow shortly.

Resources