LONDON DATE CANCELLED Introduction to Advice

London full, Newcastle now available

 A one-day course for staff who want to develop their knowledge and understanding of advice in order to extend their responsibilities in providing it to clients.

As the course progresses, you will recognise the critical role you play in supporting clients and the theoretical and practical techniques for making accurate diagnoses of differing clients’ needs. 

You will also gain an understanding of the purpose, scope and boundaries of interactions with clients – Information, Advice and Guidance – through facilitative learning, discussions and practical exercises, including case studies. 

The course emphasises the importance of active listening and questioning techniques to identify clients’ needs and how to meet clients’ expectations of advisors and their wider Service.

The aims of the course are to help participants:

  •  Recognise how interactions have a positive impact on their Service 
  •  Identify the purpose, scope and boundaries of interactions with clients
  •  Identify techniques for making accurate diagnoses of differing clients’ needs
  •  Apply Models to case studies  
  •  Recognise how Models for advice can be applied when interacting with clients
  •  Develop strategies for resolving difficult situations arising from interactions with clients
  •  Assess skills and identify any future development needs 

 Past participants have commented:

"The case studies were particularly helpful. Listening to other people on the course and their experiences, encouraged me to think of how I would approach situations."

 "The course content presentation was very good. Not jargon laden at all."

 " I've always found networking with other colleagues a very useful element in gaining greater understanding and awareness and this event was no different. The whole day was very well structured and delivery was excellent and very inclusive."

 "The most helpful part of the event/activity was the practical element, whereby I advised someone in a mock situation as if having an interaction with a student. This was useful as it enabled me to practice interaction and I believe this benefited me the most."

 

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