AGCAS Phoenix, August 2021 – The Technology-Enhanced Careers Service

In this issue of Phoenix, the AGCAS journal, read how AGCAS members have harnessed technology to reshape provision and enhance the delivery of high-quality careers and employability support to students and graduates.

Building on the foundations of the opportunities unearthed during the early weeks of the pandemic, over the following pages we profile how university careers services have adopted new technology, or adapted existing use of technology, to enhance and enrich a wide range of activities.

Online delivery has enabled creativity and innovation, sparked smarter ways of delivering interventions that would have been logistically impossible to offer face-to-face, increased the scale and reach of careers and employability in the curriculum, provided advances in services’ operational efficiency, enhanced the student experience, improved stakeholder engagement locally, nationally and globally, and helped careers teams to feel better connected.

In this increasingly virtual world in which we now live – with all its advantages – AGCAS members recognise the benefits of a hybrid approach and the value of the blended learning offer. While some activities have worked better online, digital poverty still risks leaving some students and graduates behind. There remains the need for in-person interactivity, to preserve the human element within meaningful engagement.

With a return to campus on the horizon, albeit a different type of ‘return’, we profile how university careers services are shaping future provision in response to students’ post-pandemic preferences. Digital careers delivery is here to stay – not as an add-on to traditional in-person provision but as a key component of careers education.

The continued sharing of best practice amongst the AGCAS community will play an important part in the future success and reach of blended careers education as we all seek to keep pace with further developments in the digital world.

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