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Implications of 'Dimensions of quality' in a market environment

This report concerns the practical implications of the use of performance indicators for the way institutions are currently attempting to attract students, improve quality, improve 'value for money' and improve their relative standing in relation to educational provision.

Institutions are responding to this data-driven market in a variety of ways, some of them perhaps unexpected and some with probably negative consequences. The report suggests ways in which the use of data in a market could be tuned up to have more positive effects.

Implications of 'Dimensions of quality' in a market environment builds on the 2010 Dimensions of quality report, also by Professor Gibbs. It examines how the HE community can apply the dimensions of quality identified in 2010 to make a real difference to the student experience.

Author(s): Graham Gibbs

Other Publishers: The Higher Education Academy (HEA)

Production date: 2012

How to obtain: Download Implications of 'Dimensions of quality' in a market environment

Communities: Quality, Graduate Labour Market (GLaM), Employability

Audiences: Careers practitioners

Format: Web


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Tags: NSS KIS DLHE higher education academy national student survey key information set destinations quality

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